At DdhammaPerfumes, we take pride in the quality of our fragrances. However, if you’re not fully satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
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Returns are accepted within 7 days of delivery.
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The item must be unused, unopened, and in its original packaging.
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Due to hygiene standards, used or opened perfumes cannot be returned or exchanged.
2. How to Request a Return
To initiate a return or exchange, please contact us at [your email address] with:
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Your order number
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Reason for return
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Photos of the item (if applicable)
Once your return is approved, we’ll share the return address and further instructions.
3. Refunds
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Once we receive and inspect your return, we’ll notify you by email.
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If approved, a refund will be issued to your original payment method within 5–7 business days.
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Shipping charges are non-refundable.
4. Exchanges
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We only replace items if they are defective or damaged upon delivery.
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To request an exchange for the same item, email us within 48 hours of receiving your order.
5. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company — it may take some time before your refund is officially posted
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If you’ve done all of this and still haven’t received your refund, contact us at [your email address]
6. Shipping Costs
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Customers are responsible for paying return shipping costs unless the item was damaged or incorrect.
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For exchanges, we’ll cover the cost of sending the replacement.